Description Customer Service Training in Time Management. Good time management is one of the most important skills for service professionals to master. But, the pressing and often conflicting demands of customers, teammates, other departments, and management make it difficult for even the most experienced and well-organized reps to manage all of their day-to-day tasks and deadlines. Now, you can help your staff improve their organizational skills and accomplish more each and every day with this valuable training package. Your package includes 10 copies of the Training Booklet plus downloadable Leader’s Guide, and Certificates. The Training Booklets may be used on their own for self-study or you may conduct more formal training sessions with the Leader’s Guide and Certificates. It’s a complete training package on managing time in the service center.